At Orchids Lab, we value the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We collect both personal and non-personal information to provide you with the best shopping experience.

Personal Information:
When you place an order or create an account, we may collect your name, email address, phone number, billing and shipping address, and payment details.

Non-Personal Information:
We collect non-identifiable data such as your IP address, browser type, device information, and browsing activity to help us improve website performance and usability.

Cookies:
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can disable cookies in your browser settings, but some features may not function properly.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.

Communicate with you about your purchases, promotions, and updates.

Improve our products, website, and customer experience.

Provide customer support and respond to inquiries.

Conduct internal analytics to enhance marketing and product offerings.

3. Information Sharing and Disclosure

We do not sell or rent your personal data. We only share your information in the following situations:

a. Legal Compliance:
We may disclose your information when required by law, regulation, or legal process.

b. Service Providers:
We may share limited data with trusted third-party vendors who perform services on our behalf (such as payment processing, shipping, and marketing). These providers are obligated to protect your information.

c. Business Transfers:
In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction.

d. With Your Consent:
We may share information for other purposes if you have given explicit consent.

4. Data Security

We use industry-standard security measures to safeguard your data from unauthorized access or misuse. All transactions are protected with SSL (Secure Socket Layer) encryption to ensure safe data transmission.

5. International Data Transfers

Your information may be stored or processed in countries where we or our partners operate. By using our website, you consent to such transfers in accordance with this Privacy Policy. We ensure all transfers comply with applicable data protection laws.

6. Your Rights

You have the right to:

Access the personal data we hold about you.

Request corrections or updates to your information.

Request deletion of your personal data (“right to be forgotten”).

Opt out of marketing emails or newsletters at any time.

To exercise any of these rights, please contact us at [orchidplantsin@gmail.com
].

7. Retention of Data

We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. When no longer needed, your data will be securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or data handling. We recommend reviewing their respective privacy policies before providing personal information.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page, and the “Effective Date” will be updated accordingly.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

📧 Email: orchidplantsin@gmail.com

🏢 Address: Thodupuzha Orchid Garden, Muthalakodam, Thodupuzha, Kerala, India