At Orchids Lab, we take great care to ensure that your orchids and plant products reach you in perfect condition. Our shipping process is designed to protect live plants during transit and provide a smooth, reliable delivery experience across India.
1. Shipping Coverage
We currently ship across most locations in India, using trusted delivery partners. If your location is not serviceable by our logistics providers, we will contact you immediately after receiving your order to arrange an alternative or issue a refund.
2. Processing Time
All orders are processed within 2–4 business days after payment confirmation.
Each orchid is carefully inspected, watered, and packed before shipping to ensure it remains healthy during transit.
Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Time
Metro Cities: 3–6 business days
Other Locations: 5–9 business days
Remote or Rural Areas: May take up to 10–12 business days
Note: Delivery timelines may vary slightly depending on weather conditions, courier delays, or unforeseen events beyond our control.
4. Shipping Charges
Standard Shipping: Calculated at checkout based on location and order size.
Free Shipping: Available on select products or orders above a specified amount (as mentioned on the website).
Any applicable shipping fee will be displayed before you confirm your order.
5. Order Tracking
Once your order has been dispatched, you will receive:
A shipping confirmation email or message with your tracking ID and courier details.
You can track your package online via the courier’s tracking portal.
If tracking updates are delayed, please allow 24–48 hours for the courier system to refresh.
6. Packaging & Handling of Live Plants
We understand that orchids are delicate and require special care during transit. Our packaging includes:
Moisture-retaining wraps to keep roots healthy
Shock-absorbent material to prevent physical damage
Ventilated boxes for safe air circulation
Every order is handled with precision to ensure your orchid arrives fresh, secure, and ready to thrive.
7. Delivery Delays
While we work hard to ensure timely deliveries, delays may occur due to:
Weather or natural disasters
Courier network issues
Festivals, holidays, or local restrictions
In such cases, we will keep you informed via email or phone.
8. Undeliverable Packages
If a package is returned to us due to an incorrect address, unavailability of the recipient, or refusal to accept delivery, reshipping charges may apply. Please double-check your address details before confirming your order.
9. International Shipping
Currently, we do not offer international shipping for live plants due to phytosanitary and customs restrictions. However, we plan to expand our services in the future.
10. Contact Us
For shipping-related questions or concerns, please reach out to: 📧 Email:orchidplantsin@gmail.com 🏢 Address: Thodupuzha Orchid Garden, Muthalakodam, Thodupuzha, Kerala, India
We appreciate your understanding and support as we work to deliver your orchids with the utmost care and precision.
